/* Vox — identidade visual */
:root{
  --ink:#062B38; --ink-2:#0B3A4A; --ink-3:#0F4B5E; --laranja:#F07800; --laranja-soft:#FDE9D6;
  --paper:#EEF3F5; --card:#FFFFFF; --line:#D9E3E8; --line-2:#C2D2DA;
  --text:#0F2A35; --muted:#4F6B78; --faint:#7F98A4;
  --cobalto:#00607A; --cobalto-2:#004C62; --cobalto-soft:#DFEEF3;
  --verde:#1E9E6A; --verde-soft:#DDF5EA; --ambar:#D9A300; --ambar-soft:#FBF1CC; --coral:#E0453F; --coral-soft:#FBE1DF;
  --neutro:#9BB0B9; --neutro-soft:#EAF0F3;
  --wa:#128C7E; --mail:#1F4FD8;
  --r:14px; --r-sm:9px; --shadow:0 1px 2px rgba(6,43,56,.05),0 8px 24px -12px rgba(6,43,56,.18);
  --display:"Poppins",system-ui,sans-serif; --body:"IBM Plex Sans",system-ui,sans-serif; --mono:"IBM Plex Mono",ui-monospace,monospace;
}
*{box-sizing:border-box}
html{font-size:15px}
body{margin:0;background:var(--paper);color:var(--text);font-family:var(--body);line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--cobalto);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3,h4{font-family:var(--display);font-weight:700;letter-spacing:-.01em;margin:0}
h1{font-size:1.9rem;line-height:1.15}
h2{font-size:1.25rem}
h3{font-size:1.05rem}
p{margin:0 0 .8rem}
code,.mono{font-family:var(--mono);font-size:.85em}
button{font-family:inherit}
:focus-visible{outline:2px solid var(--cobalto);outline-offset:2px;border-radius:4px}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---------- Shell ---------- */
.shell{display:grid;grid-template-columns:236px 1fr;min-height:100vh}
.rail{background:var(--ink);color:#B9D2DB;padding:22px 16px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:6px}
.rail .brand{display:flex;align-items:center;gap:10px;padding:4px 8px 18px;color:#fff}
.rail .brand img{width:38px;height:38px}
.rail .brand b{font-family:var(--display);font-size:1.45rem;font-weight:800;letter-spacing:-.02em}.rail .brand b em{font-style:normal;color:#F07800}
.rail .brand small{display:block;font-size:.68rem;color:#F07800;letter-spacing:.14em;text-transform:uppercase;font-weight:500}
.rail nav a{display:flex;align-items:center;gap:11px;padding:9px 10px;border-radius:9px;color:#A9C4CE;font-weight:500;font-size:.93rem}
.rail nav a svg{width:18px;height:18px;opacity:.75}
.rail nav a:hover{background:var(--ink-2);color:#fff;text-decoration:none}
.rail nav a.on{background:var(--ink-3);color:#fff;box-shadow:inset 3px 0 0 var(--laranja)}
.rail nav a.on svg{opacity:1}
.rail nav a .pill{margin-left:auto;background:var(--coral);color:#fff;font-size:.7rem;font-weight:600;padding:1px 7px;border-radius:99px}
.rail .sep{height:1px;background:var(--ink-3);margin:8px 6px}
.rail .foot{margin-top:auto;padding:10px 8px 0;font-size:.8rem;color:#7FA0AC}
.rail .foot b{display:block;color:#E6F0F3;font-weight:500}
.rail .foot a{color:#7FA0AC}
.rail .merco{padding:14px 8px 0;border-top:1px solid var(--ink-3);margin-top:12px}.rail .merco img{width:120px;opacity:.9}
.main{padding:28px 36px 60px;min-width:0}
.topbar{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:24px;flex-wrap:wrap}
.topbar .eyebrow{font-size:.74rem;letter-spacing:.12em;text-transform:uppercase;color:var(--faint);font-weight:600;margin-bottom:4px}
.topbar .actions{display:flex;gap:8px;flex-wrap:wrap}

/* ---------- Componentes ---------- */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line-2);background:#fff;color:var(--text);padding:8px 14px;border-radius:9px;font-weight:500;font-size:.9rem;cursor:pointer;transition:background .15s,border-color .15s,transform .05s}
.btn:hover{background:#F5F7FA;text-decoration:none}
.btn:active{transform:translateY(1px)}
.btn.primary{background:var(--cobalto);border-color:var(--cobalto);color:#fff}
.btn.primary:hover{background:var(--cobalto-2)}
.btn.ink{background:var(--ink);border-color:var(--ink);color:#fff}
.btn.danger{color:var(--coral);border-color:#F3C7C5}
.btn.sm{padding:5px 10px;font-size:.82rem;border-radius:7px}
.btn.ghost{border-color:transparent;background:transparent}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.btn svg{width:15px;height:15px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.card .hd{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line)}
.card .hd h2,.card .hd h3{font-weight:600}
.card .bd{padding:18px 20px}
.card.flat{box-shadow:none}
.grid{display:grid;gap:18px}
.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
.g-2-1{grid-template-columns:2fr 1fr}.g-1-2{grid-template-columns:1fr 2fr}.g-3-2{grid-template-columns:3fr 2fr}
@media (max-width:1100px){.g4{grid-template-columns:1fr 1fr}.g3{grid-template-columns:1fr 1fr}}
@media (max-width:820px){.shell{grid-template-columns:1fr}.rail{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center}.rail nav{display:flex;flex-wrap:wrap;gap:2px}.rail .foot,.rail .sep{display:none}.main{padding:18px 16px 40px}.g2,.g3,.g4,.g-2-1,.g-1-2,.g-3-2{grid-template-columns:1fr}}

.stat{padding:16px 18px}
.stat .lbl{font-size:.78rem;color:var(--muted);font-weight:500;text-transform:uppercase;letter-spacing:.06em}
.stat .val{font-family:var(--display);font-size:2rem;font-weight:700;letter-spacing:-.02em;line-height:1.1;margin-top:6px}
.stat .sub{font-size:.82rem;color:var(--muted);margin-top:4px}

.tag{display:inline-flex;align-items:center;gap:5px;font-size:.75rem;font-weight:600;padding:2px 9px;border-radius:99px;background:var(--neutro-soft);color:var(--muted);white-space:nowrap}
.tag.verde{background:var(--verde-soft);color:#12724B}.tag.amarelo{background:var(--ambar-soft);color:#8A5A07}.tag.vermelho{background:var(--coral-soft);color:#A8231E}
.tag.neutro{background:var(--neutro-soft);color:var(--muted)}
.tag.cobalto{background:var(--cobalto-soft);color:var(--cobalto-2)}
.tag.email{background:var(--cobalto-soft);color:var(--cobalto-2)}.tag.whatsapp{background:#DDF3EF;color:#0B6B5F}
.tag.enviado,.tag.entregue{background:var(--cobalto-soft);color:var(--cobalto-2)}.tag.lido{background:var(--laranja-soft);color:#9A4D00}.tag.respondido{background:var(--verde-soft);color:#12724B}.tag.falha{background:var(--coral-soft);color:#A8231E}.tag.pendente{background:var(--neutro-soft);color:var(--muted)}
.dot{width:9px;height:9px;border-radius:50%;display:inline-block;background:var(--neutro)}
.dot.verde{background:var(--verde)}.dot.amarelo{background:var(--ambar)}.dot.vermelho{background:var(--coral);box-shadow:0 0 0 0 rgba(224,69,63,.5);animation:pulse 2s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(224,69,63,.45)}70%{box-shadow:0 0 0 7px rgba(224,69,63,0)}100%{box-shadow:0 0 0 0 rgba(224,69,63,0)}}

table.tb{width:100%;border-collapse:collapse;font-size:.9rem}
.tb th{text-align:left;font-size:.74rem;text-transform:uppercase;letter-spacing:.08em;color:var(--faint);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--line)}
.tb td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
.tb tr:last-child td{border-bottom:0}
.tb tr.row:hover td{background:#F7F9FC}
.tb td.num{font-family:var(--mono);font-size:.82rem;color:var(--muted)}
.tb .empresa{font-weight:600}
.tb .sub{display:block;font-size:.8rem;color:var(--muted);font-weight:400}
.avatar{width:34px;height:34px;border-radius:10px;background:var(--ink);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-family:var(--display);font-weight:700;font-size:.8rem;flex:none}
.avatar.lg{width:56px;height:56px;font-size:1.2rem;border-radius:16px}

.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}
.field label{font-size:.82rem;font-weight:600;color:var(--muted)}
.field .hint{font-size:.78rem;color:var(--faint)}
input[type=text],input[type=email],input[type=date],input[type=number],input[type=password],input[type=tel],select,textarea{width:100%;border:1px solid var(--line-2);border-radius:9px;padding:9px 12px;font:inherit;font-size:.92rem;background:#fff;color:var(--text);transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--cobalto);box-shadow:0 0 0 3px var(--cobalto-soft)}
textarea{min-height:120px;resize:vertical;line-height:1.55}
textarea.corpo{min-height:280px;font-family:var(--body)}
div.row{display:grid;gap:14px}
.row.c2{grid-template-columns:1fr 1fr}.row.c3{grid-template-columns:1fr 1fr 1fr}
@media (max-width:700px){.row.c2,.row.c3{grid-template-columns:1fr}}
.check{display:flex;align-items:center;gap:10px;font-size:.9rem;cursor:pointer}
.switch{position:relative;width:38px;height:22px;flex:none}
.switch input{opacity:0;width:0;height:0;position:absolute}
.switch i{position:absolute;inset:0;background:var(--line-2);border-radius:99px;transition:.2s}
.switch i:before{content:"";position:absolute;width:16px;height:16px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s;box-shadow:0 1px 2px rgba(0,0,0,.2)}
.switch input:checked+i{background:var(--verde)}
.switch input:checked+i:before{transform:translateX(16px)}

.flash svg{width:18px;height:18px;flex:none}
.flash{padding:12px 16px;border-radius:10px;margin-bottom:18px;font-size:.92rem;display:flex;gap:10px;align-items:center;animation:in .25s ease}
.flash.ok{background:var(--verde-soft);color:#12724B;border:1px solid #BCEBD5}
.flash.erro{background:var(--coral-soft);color:#A8231E;border:1px solid #F3C7C5}
@keyframes in{from{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:none}}
.empty{padding:34px 20px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--text);font-family:var(--display);font-size:1.05rem;margin-bottom:4px}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.filters input,.filters select{width:auto;min-width:150px;padding:7px 11px;font-size:.88rem}
.filters input[type=text]{min-width:240px}
.kv{display:grid;grid-template-columns:130px 1fr;gap:6px 14px;font-size:.9rem}
.kv dt{color:var(--muted)}.kv dd{margin:0}
.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:.82rem}
.right{text-align:right}
.mt{margin-top:18px}.mb{margin-bottom:18px}
.hstack{display:flex;gap:8px;align-items:center;flex-wrap:wrap}

/* ---------- Linha de relacionamento (assinatura) ---------- */
.linha{position:relative;display:flex;justify-content:space-between;padding:26px 8px 6px;margin:8px 0 6px}
.linha:before{content:"";position:absolute;left:24px;right:24px;top:36px;height:3px;background:var(--line-2);border-radius:2px}
.linha .est{position:relative;flex:1;text-align:center;font-size:.78rem;color:var(--muted)}
.linha .est i{display:block;width:20px;height:20px;border-radius:50%;background:#fff;border:3px solid var(--line-2);margin:0 auto 10px;position:relative;z-index:1;transition:transform .2s}
.linha .est.feito i{border-color:var(--verde);background:var(--verde)}
.linha .est.proximo i{border-color:var(--cobalto);background:#fff;box-shadow:0 0 0 5px var(--cobalto-soft)}
.linha .est.falha i{border-color:var(--coral);background:var(--coral)}
.linha .est b{display:block;color:var(--text);font-weight:600;font-size:.82rem}
.linha .est:hover i{transform:scale(1.15)}
.linha-h{position:relative;padding-left:22px}
.linha-h:before{content:"";position:absolute;left:8px;top:6px;bottom:6px;width:2px;background:var(--line-2)}
.linha-h .ev{position:relative;padding:8px 0 8px 10px}
.linha-h .ev:before{content:"";position:absolute;left:-19px;top:15px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid var(--line-2)}
.linha-h .ev.verde:before{border-color:var(--verde);background:var(--verde)}
.linha-h .ev.amarelo:before{border-color:var(--ambar);background:var(--ambar)}
.linha-h .ev.vermelho:before{border-color:var(--coral);background:var(--coral)}
.linha-h .ev.cobalto:before{border-color:var(--cobalto);background:var(--cobalto)}

/* ---------- Gráfico de barras (SVG) ---------- */
.bars{display:flex;align-items:flex-end;gap:5px;height:90px}
.bars .b{flex:1;background:var(--cobalto-soft);border-radius:4px 4px 2px 2px;position:relative;min-height:3px;transition:background .15s}
.bars .b:hover{background:var(--cobalto)}
.bars .b span{position:absolute;bottom:100%;left:50%;transform:translateX(-50%);font-size:.7rem;color:var(--muted);margin-bottom:3px;opacity:0}
.bars .b:hover span{opacity:1}
.bars-lbl{display:flex;gap:5px;margin-top:6px}
.bars-lbl span{flex:1;text-align:center;font-size:.66rem;color:var(--faint);font-family:var(--mono)}
.meter{display:flex;height:10px;border-radius:99px;overflow:hidden;background:var(--neutro-soft)}
.meter i{display:block;height:100%}
.meter i.verde{background:var(--verde)}.meter i.amarelo{background:var(--ambar)}.meter i.vermelho{background:var(--coral)}.meter i.neutro{background:var(--neutro)}
.legend{display:flex;gap:14px;font-size:.8rem;color:var(--muted);margin-top:8px;flex-wrap:wrap}
.legend span{display:inline-flex;align-items:center;gap:6px}

/* ---------- WhatsApp bubble / e-mail preview ---------- */
.wa-screen{background:#E5DDD5 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='60' height='60'%3E%3Ccircle cx='30' cy='30' r='1.2' fill='%23d3c9bf'/%3E%3C/svg%3E");border-radius:14px;padding:18px 16px;min-height:200px}
.wa-bubble{background:#fff;border-radius:10px 10px 10px 2px;padding:9px 12px;max-width:92%;font-size:.9rem;white-space:pre-wrap;box-shadow:0 1px 1px rgba(0,0,0,.08);position:relative;line-height:1.45}
.wa-bubble .t{display:block;text-align:right;font-size:.68rem;color:#8a8a8a;margin-top:4px}
.wa-bubble a{color:#027EB5}
.mail-frame{width:100%;height:520px;border:1px solid var(--line);border-radius:12px;background:#EEF2F1}
.segmented{display:inline-flex;background:var(--neutro-soft);padding:3px;border-radius:9px;gap:2px}
.segmented button{border:0;background:transparent;padding:6px 12px;border-radius:7px;font-size:.85rem;font-weight:500;color:var(--muted);cursor:pointer}
.segmented button.on{background:#fff;color:var(--text);box-shadow:0 1px 2px rgba(0,0,0,.08)}
.vars{display:flex;flex-wrap:wrap;gap:6px}
.vars button{border:1px dashed var(--line-2);background:#fff;border-radius:7px;padding:3px 9px;font-family:var(--mono);font-size:.76rem;cursor:pointer;color:var(--cobalto-2)}
.vars button:hover{background:var(--cobalto-soft)}

/* ---------- Editor de perguntas ---------- */
.q{border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:12px;background:#FAFBFD}
.q .qh{display:flex;gap:10px;align-items:center;margin-bottom:8px}
.q .qh .n{font-family:var(--display);font-weight:700;color:var(--cobalto);width:24px}
.q .opt{display:grid;grid-template-columns:1fr 130px 1fr 32px;gap:6px;margin-bottom:6px;align-items:center}
.q .opt input,.q .opt select{padding:6px 9px;font-size:.85rem}
.q .x{border:0;background:transparent;color:var(--faint);cursor:pointer;font-size:1.1rem;line-height:1}
.q .x:hover{color:var(--coral)}
.nivel-sel option[value=verde]{color:var(--verde)}

/* ---------- Login ---------- */
.login{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login .lado{background:var(--ink);color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.login .lado h1{font-size:2.6rem;font-weight:700;letter-spacing:-.03em;line-height:1.05;max-width:520px}
.login .lado p{color:#9DBCC7;max-width:440px;font-size:1.02rem}
.login .lado .marca{position:absolute;right:-60px;bottom:-40px;width:460px;opacity:.16}
.login .form{display:flex;align-items:center;justify-content:center;padding:40px}
.login .form form{width:100%;max-width:360px}
@media (max-width:820px){.login{grid-template-columns:1fr}.login .lado{padding:32px}.login .lado h1{font-size:2rem}}

/* ---------- Detalhe do cliente ---------- */
.cab-cliente{display:flex;gap:18px;align-items:flex-start}
.cab-cliente .info{flex:1;min-width:0}
.cab-cliente h1{font-size:1.55rem}
.chips{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.resp-item{padding:10px 0;border-bottom:1px dashed var(--line)}
.resp-item:last-child{border-bottom:0}
.resp-item .p{font-size:.82rem;color:var(--muted)}
.resp-item .r{font-weight:500}
.resp-item .l{font-size:.85rem;color:var(--text);background:#F5F7FA;padding:6px 10px;border-radius:8px;margin-top:4px;border-left:3px solid var(--line-2)}
details.acc{border:1px solid var(--line);border-radius:10px;margin-bottom:8px;background:#fff}
details.acc summary{padding:11px 14px;cursor:pointer;display:flex;gap:10px;align-items:center;font-size:.9rem;list-style:none}
details.acc summary::-webkit-details-marker{display:none}
details.acc .bd{padding:0 14px 14px}
.alerta{display:flex;gap:12px;padding:12px 14px;border-radius:10px;border:1px solid var(--line);margin-bottom:8px;background:#fff;align-items:flex-start}
.alerta.vermelho{border-left:4px solid var(--coral)}.alerta.amarelo{border-left:4px solid var(--ambar)}
.alerta .tt{font-weight:600;font-size:.92rem}
.alerta .dt{font-size:.83rem;color:var(--muted);white-space:pre-line;margin-top:2px}
.alerta.done{opacity:.55}
.modal{position:fixed;inset:0;background:rgba(16,27,45,.55);display:none;align-items:center;justify-content:center;z-index:50;padding:20px}
.modal.open{display:flex}
.modal .box{background:#fff;border-radius:16px;width:100%;max-width:560px;max-height:92vh;overflow:auto;box-shadow:0 30px 80px -20px rgba(0,0,0,.4);animation:in .2s ease}
.modal .box .hd{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}
.modal .box .bd{padding:18px 20px}
.toast{position:fixed;bottom:22px;right:22px;background:var(--ink);color:#fff;padding:12px 16px;border-radius:10px;font-size:.9rem;box-shadow:var(--shadow);display:none;z-index:60}
.toast.show{display:block;animation:in .2s ease}
.progress{height:6px;background:var(--neutro-soft);border-radius:99px;overflow:hidden}
.progress i{display:block;height:100%;background:linear-gradient(90deg,var(--cobalto),var(--laranja));border-radius:99px;transition:width .4s}